You will need a copy of your business license and sales tax certificate from your state-if you want to be tax-exempt. Churches and non-profit organizations can bring on company letterhead a list of eligible buyers.

We accept Cash, company checks (no personal checks), MasterCard, Visa, American Express and Discover as forms of payment. The credit card can be a personal credit card (it does not have to be a company credit card).

Our current sales tax rate is 7%.

Yes, You will be asked at time of purchase if your purchase is for resale or display. Usually, you will want to pay the tax on display purchases.

There is no minimum but certain items are sold in minimum quantities and need to be purchased as they are sold.

Please fax or present when you arrive, a detailed listing of credit references (vendors that you conduct business with on a terms basis). The controller will then approve or deny your company's request and a letter will be sent to you then. It usually takes 2-3 weeks depending on the response time of your vendors.

We do not accept returns unless the item is defective or damaged.

Guests are allowed as long as they are accompanied by a buyer that has an account. Children are allowed with parental supervision.

We ask that all buyers and guests use one invoice and one form of payment per company. We will happy to subtotal individual buyers’ purchases.

We accept MasterCard, Visa, American Express, Discover or Net 30 terms if established.

Call customer service 1-800-433-6397 x14 or x15 M-F 8:30am-5pm Eastern and they can assist you. You may also send a request via email to customer@heeney.com.

We have certain products in stock at all times other products are produced. Depending on the time of year, production orders usually take 3-4 weeks to ship from time of placement of order either on-line or at a show. There are always exceptions to this rule.

We use FEDEX Ground whenever possible. Sometimes depending on the number of boxes and the weight an LTL carrier will be used.

Usually freight will run 10-15% of the order. If shipping to the states of CA, WA etc., it can run 25-30% of the order.

We try and ship your order complete in the first shipment. If an item is backordered we will ship the remaining items when they arrive if the order is over $50 (less than $50 backorder will be canceled).

The cancel date is the latest date that you would want your order/backorder shipped to you.

First, call customer service as soon as your shipment arrives. If the items are under $50 total we will usually file a claim. We can either replace the items if they are available or credit your account for the amount. We can send replacements clay pots on produced items.

If it is visible damage (crushed/holes in cartons) please note this on the bill of lading when signing for merchandise. If it is concealed damage it is harder to claim. Call customer service at this point 1-800-433-6397 x14 or x15.

Please check and see if you received the total number of cartons shipped. Sometimes FEDEX or UPS packages will get separated. The missing carton/cartons might be delivered the within a couple of days. With an LTL shipment you should only sign for the number of cartons that were delivered. If you have received all of your boxes shipped and still missing an item, call customer service. It might be a packing error and we will get the item shipped.

Yes, we accept MasterCard, Visa, American Express or Discover call x21 for further assistance.

Yes, but just as a reminder. Please pay all invoices by the due date. The original invoice will be shipped with your shipment or given to you at time of purchase.

There are finance charges of 1½% added to your total amount due if paid late.